Reference

How totot12 Handles Your Personal Information

Your account data — from your registered mobile number to your e-wallet details for DANA, OVO, and GoPay — is handled under a clear, specific set of practices that we lay out here.

DANA, OVO, GoPay wallet data handled with careAccount access secured at every login stepYour right to request data changes or removalCookie and device data explained plainlyAvailable where local law and eligible regions permit

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HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Account Security Practices

We approach data security as an operational standard, not an afterthought. Every login session on totot12 — whether you access through a mobile browser or a saved shortcut on your Android home screen — runs over an encrypted connection. Account access requires verification at login, and any change to your registered DANA, OVO, or GoPay wallet triggers an additional confirmation step to your mobile number. Below is how each key area of data handling works in practice.

Cookie and Tracking Data

We use session cookies to keep you logged in across pages and to remember your last game category. Analytics cookies help us understand which parts of the site load slowly on mobile. You can adjust cookie preferences in your browser settings at any time.

Payment Data Retention

Transaction records tied to DANA, OVO, and GoPay are stored for the period required under applicable local regulations. We do not retain your full wallet PIN or one-time codes — only the transaction reference needed for dispute resolution.

Account Security Steps

Changing your email, phone number, or linked e-wallet requires OTP verification sent to your registered mobile. If we detect a login from an unrecognised device, we flag the session and prompt you to confirm before access is granted.

Your Right to Request Changes

You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion of your account data. Requests are handled through live chat or the email path and processed in line with local data law.

REACH US DIRECTLY

How to Contact Us About Your Privacy

If you need to correct your account details, ask what data we hold about you, or request removal of specific information, we have three direct contact paths. Our support team handles privacy-related requests separately from general account help, so your query goes to the right person without delay. Players in Yogyakarta and across Indonesia can submit a request any time via the channels below.

Team online

Live Chat Support

Send your privacy request through live chat on the totot12 site. Available around the clock so you do not wait for a business window to ask about your data.

Email Privacy Request

Write to our dedicated privacy contact address for formal requests — data access, correction, or removal. We aim to respond within a reasonable timeframe consistent with applicable local requirements.

Account Help Centre

Log in to your account and open the help section to submit a data query directly linked to your profile. This is the fastest path for requests tied to your DANA, OVO, or GoPay wallet records.

What This Privacy Policy Covers and Why It Matters

totot12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect information necessary to run your account: your mobile number, email address, and the e-wallet identifiers you use for DANA, OVO, or GoPay deposits and withdrawals. We collect this because processing a payment through GoPay, for example, requires

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us to hold a verified wallet reference linked to your account — without it, we cannot confirm a transfer came from you. We also log device data — your browser type, operating system, and session timestamps — so we can detect unusual login activity and protect
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your account from access you did not authorise. We do not sell your personal data to third parties, and we do not share your payment details with advertisers. Data shared with payment processors is limited to what is strictly required to complete your transaction. Retention periods
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depend on the type of data: transaction records are kept for as long as required by applicable local regulations, while device session data is cleared on a rolling basis. Our practices apply to all users in Indonesia, and access to our platform is subject to local
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law and availability in eligible regions. If you have questions about how a specific piece of data is used, reach our support team through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on totot12

These are the questions our support team receives most often about privacy, data access, and account information. If your question is not covered here, reach us through live chat or the email privacy path.

We collect your mobile number, email address, and the e-wallet reference you use — DANA, OVO, or GoPay. We also log device type and login session data to protect your account from unauthorised access.

Payment details are shared only with the payment processor required to complete your transaction. We do not pass wallet identifiers to advertisers or unrelated third parties under any circumstance.

Transaction records are kept for as long as applicable local regulations require. Session and device data is cleared on a rolling schedule. We do not keep data longer than its retention purpose demands.

Yes. Submit a deletion request through live chat or our email privacy contact. Some transaction records may need to be retained for a minimum period under local law even after your account is closed.

Log in, go to account settings, and select the detail you want to change. A one-time code will be sent to your current registered number to confirm the update before it takes effect.

We use session cookies for login continuity and analytics cookies to improve mobile performance. You can manage or disable cookies in your browser settings. Turning off session cookies may affect how your account behaves between pages.

How totot12 Handles Your Personal Information

Data Handling, Cookies, and Account Security Practices

Cookie and Tracking Data

Payment Data Retention

Account Security Steps

Your Right to Request Changes

How to Contact Us About Your Privacy

Live Chat Support

Email Privacy Request

Account Help Centre

Common Questions About Your Data on totot12

01 What personal data does totot12 collect when I open an account?

02 Does totot12 share my DANA, OVO, or GoPay details with anyone?

03 How long does totot12 keep my transaction records?

04 Can I ask totot12 to delete my account data?

05 How do I update my registered phone number or e-wallet on my account?

06 Does totot12 use cookies, and can I turn them off?

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